Refund Policy
This Refund Policy applies to purchases of Restivion and related goods from Plyxaronshyx when sold to consumers in New Zealand unless a separate contract states otherwise.
Consumer guarantees
New Zealand consumer law provides guarantees that cannot be excluded. Where a product is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund as required by law.
Change of mind
Where we offer change-of-mind returns, they are voluntary and subject to the conditions stated at checkout. Sealed food supplements may be excluded from change-of-mind returns for safety reasons unless required by law.
How to request a return
Email contact@plyxaronshyx.world with your order reference, a short description, and photos if the item arrived damaged. We respond within business days with instructions.
Processing time
Approved refunds are initiated to the original payment method where possible. Bank processing times may add several business days.
Data collected for refunds
We process order identifiers, payment references, and contact details solely to verify the purchase and complete the refund.
Retention
Refund records are retained for the period required by tax and consumer regulations, typically up to seven years for accounting evidence.
Security
We verify ownership of the purchase before issuing refunds and limit internal access to refund data.
Contact
Plyxaronshyx, 45A Paul Matthews Road, Rosedale, Auckland 0632, New Zealand.